SBC wasn't exactly a push-over when I called today to ask for the new promotional rate for my DSL service, but I got 'em to cave when I mentioned that I was exploring alternatives. It's going to be fun to watch the price war and, as important, see what effect it has on the numbers who have broadband.
I was paying $29.95. My one-year contract wasn't even up for another couple weeks when I called SBC today. Had a hard time getting through. At first, the customer service rep offered $26.95. That's when I pulled out the big guns, saying, "Well, at that price, I wouldn't make a new one-year commitment, and I think I'm going to take a closer look at cable. What about that $14.95 offer?"
She put me on hold to consult with a supervisor, returned quickly and gave me the lower price. So, I re-upped.
I also asked about SBC's higher-speed DSL option, but it isn't offered in my neighborhood. That goes for $24.95 a month under the promotional offer.
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